All orders made through our website are subject to an Age Verification process, in compliance with FDA regulations. Apollo uses AgeChecker.net, an Age Verification System that draws from a vast public database to authenticate most customers automatically.
However, if AgeChecker.net is unable to verify your age based on the information provided, you will be prompted to undergo further verification steps. This may involve submitting additional documentation for manual verification to proceed with your order.
If you find yourself being asked to provide ID for age verification on a recent order, despite not having been prompted for it previously, it may be due to variations in the information provided during the ordering process. Certain details provided in the recent order may trigger our Age Verification system to request ID confirmation as an added precaution.
It's important to note that the Age Verification process is a one-time requirement for customers who have created an account with us. However, if an order is placed as a Guest, the Age Verification information is not retained, necessitating verification for each subsequent purchase.
To facilitate manual verification of your account, we recommend creating an account with Apollo Ecigs using your email address. Once your account is set up, kindly forward a copy of your valid, government-issued ID to our age verification email address. This will enable us to manually verify your age and ensure compliance with regulatory requirements.
Thank you for your cooperation in adhering to our Age Verification procedures. We value your commitment to responsible purchasing practices and strive to maintain the integrity of our compliance measures for the safety and well-being of our customers.