Apollo Warranty Policy

PLEASE NOTE: As of November 22, 2015 our Warranty Policy has changed. All purchases made on or after this date are subject to the revised Warranty Policy outlined below. If you have any questions please contact our Support Team at support@apolloecigs.com. Warranty Replacements can only be honored by our Support Team if the product was purchased from us via this website, and you can supply your order information. If you purchased your Apollo product from one of our authorized retailers you must redeem your Warranty through that retailer.

Apollo offers a Six (6) Month Limited Warranty on all Apollo branded electronic components (including batteries, chargers, and mods). This warranty does not apply to 3rd party products not made by or branded with the Apollo logo. For a period of Six (6) Months we guarantee that your Apollo product will be free from defects in material workmanship under normal use and service for the product’s lifecycle, according to product usage documentation. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. The warranty lasts for a period of Six (6) Months from the date of purchase, however products are limited to a maximum of five (5) replacements on any given item. The item must be ruled defective by our Support Team and will be replaced with an equal item from current inventory. Replacement or upgrade of product is your exclusive remedy under this warranty.

Apollo offers a Thirty (30) Day Limited Warranty on all 3rd party electronic components (including batteries, chargers, and mods). This Warranty applies to products not manufactured or branded by Apollo. For a period of thirty (30) days we guarantee that 3rd party products purchased from Apollo will be free from defects in material workmanship under normal use and service for the product’s lifecycle, according to product usage documentation. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. The warranty lasts for a period of thirty (30) days from the date of purchase, however products are limited to a maximum of two (2) replacements on any given item. The item must be ruled defective by our Support Team and will be replaced with an equal item from current inventory. Replacement or upgrade of product is your exclusive remedy under this warranty. 3rd party products typically include a manufacturer’s warranty, in which case you must directly contact the manufacturer of the product for warranty replacements.

Apollo offers a Fourteen (14) Day Limited Warranty on all clearomizers, tanks, cartridges, replacement coils and cartomizers. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. Using e-liquid that is highly acidic or contains cinnamon will void this warranty. Clearomizers, coils, cartridges and cartomizers are intended to eventually burn out and be replaced, and there is no perfect measurement scale for how long they will last due to a variety of factors. Everyone uses these products differently, and we cannot control for all variables. Recent industry quality studies have shown that if an atomizer works properly the first time it’s used, there is little reason other than improper use for it to stop working properly. We cannot warranty these products for a period of more than fourteen (14) days, because many of them only have a lifespan of fourteen (14) days.

All sales of e-liquids, disposables, and Rebuildable Drip Atomizers (RDAs) are final. Apollo does not accept returns or exchanges of these products and does not offer a warranty for them.

All warranty exchanges require preauthorization and must be accompanied by a completed Return Merchandise Authorization Form (RMA). To obtain authorization and an RMA Form, please contact customer service via online chat, or email support ( support@apolloecigs.com), or call customer service at 855-2-APOLLO (855-227-6556).

Apollo reserves the right to revise or modify the terms of this warranty agreement at any time for any reason without prior notification.